Travel Light. Vacation Easy.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What If Equipment is Returned to BabyButler Damaged?

Once the gear is delivered, you assume responsibility for its condition and must return it as received.

Food and beverages should not be permitted near any equipment, with the exception of high chairs or booster seats. Smoking around the equipment is also prohibited, as fibers and plastics may absorb the smell. 

If items are returned excessively dirty, such as with vomit or diaper incidents, or reeking of smoke, an additional cleaning fee of $75 per item will be charged. Should an item be irrecoverable or the smoke odor unremovable, you will be billed the fair market value for replacement.

Lost equipment will result in a replacement charge that will be equal to the cost of replacement.

Not Returned Equipment is considered stolen and you will be charged the replacement cost for all items in your order. We will proceed with charging the card on file. If we are not able to charge the card on file, or resolve the matter, we will proceed with legal action.

These fees will be based on the replacement cost of the equipment and any associated expenses.

Refunds
Refunds for cancellations will be processed back to your original payment method. You will be notified of the refund at the email address we have on file. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Please see our Cancellation Policy here